Meeting the needs of the patrons-that’s what the long-time reference librarian I spoke with at Bon Air identified as the constant in a changing library environment. The days of reference questions answered at the Reference Desk by using books on the shelves has given way to helping patrons locate information using the computers that have replaced empty spaces on the reading carrels. When I asked her if patrons missed finding reference texts or printed magazines she responded that some of the older long time users of materials like Value Line complained about not having it available. However, the librarians taught these people how to use the computers to locate the information they needed with Value Line online and they were satisfied customers once again. She also noted that the typical information questions have diminished while questions related to technology, not just how to find information using technology, but how do I get my lap top computer to work, are presented more than ever.
Along with the most recent change of adding free Citizens Wi-Fi has been the sign up process for use of the library computers. This is now self-regulating with the patrons gaining access via their library cards and a timed out process if there is a waiting list for use of the computers. When discussing the possibility of expanding the physical space the librarian commented that it would be useful for the purpose of adding more computers-not for more books. The once bulging shelves of reference materials now make up only about 2 shelves in the adult section of the library. Most of what patrons ask for is available on line. For example, the librarian said that the frequent questions she gets about medical issues are always answered with a reference to an online source. As for other science materials she mentioned that they were in the process of upgrading the science collection but not for reference but for popular reading material.
The changes in the Bon Air Library while not specifically designed for enhancing STEM services alone, does in fact do that for its patrons. By providing the facility, equipment, and instruction needed to locate STEM and other materials the library gives its patrons much more value than it could have by continuing to build on a print collection. The Chesterfield County Public Library promotion summarizes the future of their branch libraries with these statements: “Looking ahead, we plan to make your library work better for you by…developing additional library technology tools to help you access the information you need….creating more useful, relevant and contemporary library collections in multiple formats….and connecting with your community.”
Personally I am amazed at the amount of information I can access online using my public library card. I can do this from the comfort of my home-or as in the case of a recent loss of home Internet service-from the comfort of my nearby public library. Learn more at http://www.library.chesterfield.gov.
It doesn't seem like people are overly upset about the diminishing print collection, which is okay with me. I think people confuse information with the package (which is glue, paper, and ink).
ReplyDeleteFrom what the librarian is saying I can see that now with building more user-center learning spaces users ask more technological questions. As much as I love print I must say that I like the convenience of accessing materials on my laptop at my own time. Just this morning I felt grateful for online access since I needed some short stories by Trevor. I have them on my screen and I did not move from my chair (OK that is probably the drawback here since no moving can get you in trouble)
ReplyDeleteThat's great that you got to speak with a librarian at this library about some of the issues with this particular library.
ReplyDeleteIn today’s electronic world, it appears reference service means teaching users how to find, not finding it for them. This means librarians need to be able to provide some technical support to be effective.
ReplyDelete---Robin Robinson
In my public library some of the same changes have occurred. The addition of computers on the main floor has really crowded the shelves. There is hardly room to move on the main floor. The magazine section is combined with the genealology service in the basement with wi-fi provided as well as more computers. The genealogy service is so popular its space and the magazine collection are probably protected for now. Print in all its aspects is well-used and well-loved in this library.
ReplyDeleteIt is indeed a shame that the increase in online resources seems to be at the expense of the print collection. It seems to be the rule rather than the expection when libraries retain their print subscriptions.
ReplyDeleteIt's a bit puzzling why libraries ration out their wifi access. I don't understand why they don't just make the signal freely available to anyone in the vicinity, for any length of time. It must be a lot more trouble to try to police it, and it doesn't seem like there is much to gain.
I'm glad you mentioned this library. I have family connections to Chesterfield County and would enjoy browsing its historical collections.
Great job on your site. The key to users becoming comfortable with online access seems to be a one-on-one tutuorial with librarians.
ReplyDelete